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  1. XR Health Clinicians Page (en)
  2. Troubleshooting

Troubleshooting

VR Headset

  • Controllers Not Responding or Disappearing in the XRPortal
  • Network Requirements & Troubleshooting – Mind & Motion and First Resort
  • Error message on the blue loading screen: “An error occurred, please contact support”
  • My Meta Quest 3 Controllers Unresponsive or Stopped Responding
  • I entered my network password, but my headset still shows that Wi‑Fi is off
  • When launching XRPortal, the blue screen shows a long update time (Clinician Guidance)

Connectivity

  • How do I fix connectivity problems with my VR headset or clinician platform?
XR Health Clinicians Page (en)